WHO WE ARE

The Scarborough Academic Family Health Team (SAFHT) is an integrated group of health care providers that work together as part of a family health team. Our team currently includes: 22 family physicians, nurse practitioners, a clinical pharmacist, registered nurses, registered dietitians, a case manager, clinical social workers, clinical chiropodists, and several administrative staff. We serve approximately 38,513 patients across 9 locations.

SAFHT has been incorporated as a non-profit corporation since 2006 when it began operations as a Family Health Team. Our affiliated physicians operate independently and had been serving our communities for several years prior to the Family Health Team’s creation.

SAFHT is affiliated with the two physician organizations: Scarborough Family Health Organization (Scarborough FHO) and the Victoria Health Centre Family Health Organization (VHC FHO). Some members from both FHOs and community members govern the Family Health Team. This mixed-governance Board of Directors are all volunteers and so are not compensated for their time.

Our goals are to make a significant and lasting improvement in the health and well-being of our community, to enhance access to primary care, to increase the capacity of individuals to improve their own health, and to decrease the use of local hospital emergency departments. In addition, SAFHT fosters the development of future healthcare professionals through student internships and educational opportunities with our physicians and with our other health professional members.

SAFHT’S MISSION

  • We will create and operate an effective inter-professional primary family medicine healthcare team in the Scarborough Community that improves patient accessibility to comprehensive continuous medical care.

  • Our Team will integrate and help coordinate our patients care at the community level, navigating the many components available within our healthcare system.

  • High quality care, with a focus on health promotion, illness care and disease prevention will be primary focuses, as well as making a significant and lasting improvement in the health and well-being of our community.

  • We will accomplish this through acute, chronic and preventive healthcare programs that span the broad continuum of patient health needs, while monitoring outcomes and measuring care delivery to improve performance.

SAFHT’S VISION

The Scarborough Academic Family Health Team will grow an inter-professional healthcare alliance which improves:

  • Community oriented primary health and family medicine care.

  • The health of the community by delivering comprehensive, accessible and continuous healthcare.

SAFHT Board of Directors

  • Dr. Susan Taylor, Chair
  • Dr. Michael Chu, Vice-Chair
  • Mr. Chris Balsingh, Treasurer (Community Member)
  • Dr. Caterina (Cathy) Mastrogiacomo, Member
  • Dr. Nishani Umasuthan, Member
  • Mr. Brad Sinclair, Community Member
  • Mr. Keith Menezes, Executive Director (Non-Voting)

SAFHT Affiliated Physicians

  • Dr. Rahim Abdulhussein
  • Dr. Pradeepan Arulchelvam
  • Dr. Salwa Azer
  • Dr. Lawrence Baker
  • Dr. Betty Choi-Fung
  • Dr. Michael Chu
  • Dr. Tasneem Kassam
  • Dr. Douglas Ledger
  • Dr. Susan Oliver
  • Dr. Douglas Mark
  • Dr. Caterina Mastrogiacomo
  • Dr. Jennifer McDonald
  • Dr. Gloria Meneses
  • Dr. Sheeja Mohammed
  • Dr. Mahshid Mohseni
  • Dr. Miriam Moss
  • Dr. Gwendoline Rajakumar
  • Dr. Ratheishan Rajesan
  • Dr. Jacqueline Ringnalda
  • Dr. Morris Rotbard
  • Dr. Susan Taylor
  • Dr. Nishani Umasuthan

Financial Statements as at March 31, 2020

Click here to view PDF

Annual Operating Plan Submission 2020-2021

Click here to view PDF

SAFHT Public Privacy Notice

We are committed to promoting privacy and protecting the confidentiality of the health information we hold about you.

YOUR HEALTH RECORD

Your health record includes information relevant to your health including your date of birth, contact information, health history, family health history, details of your physical and mental health, record of your visits, the care and support you received during those visits, results from tests and procedures, and information from other health care providers.

Your record is the property, of your Health Information Custodian (Your physician), but the information belongs to you.

With limited exceptions, you have the right to access the health information we hold about you, whether in the health record or elsewhere.

You can request a copy of your record. If you wish to view the original record, one of your doctor’s staff must be present. If you need a copy of your health record, please ask your physician, nurse practitioner, or other health care provider who will explain the process. A copy will be provided at a reasonable fee. In rare situations, you may be denied access to some or all of your record (with any such denial being in accordance with applicable law).

We try to keep your record accurate and up-to-date. Please let us know if you disagree with what is recorded, and in most cases we will be able to make the change or otherwise we will ask you to write a statement of disagreement and we will attach that statement to your record.

Your Health Record may be accessed by you through the formal process noted above. Ontario’s Information and Privacy Commissioner has determined the form required for your access. To request this information please download and complete the IPC – Access and Correction Form by clicking on this link.

CONFIDENTIALITY

Everyone here is bound by confidentiality. Only people involved in your care or who are allowed as part of their job may handle your information. We protect your information from loss or theft and make sure no one looks at it or does something with your information if they are not involved with your care. If there is a privacy breach, we will tell you (and we are required by law to tell you).

OUR PRACTICES

We collect, use and disclose (meaning share) your health information to:

  • Treat and care for you
  • Provide appointment or preventative care reminders to you and/or send client surveys to you
  • Update you of upcoming events, activities and programs
  • Coordinate your care with your other health care providers including through shared electronic health information systems such as Ontario Health Teams, Ontario Laboratory Information Systems (OLIS), Connecting Ontario, and local, regional and provincial programs
  • Deliver and evaluate our programs
  • Plan, administer and manage our internal operations
  • Be paid or process, monitor, verify or reimburse claims for payment
  • Conduct risk management, error management and quality improvement activities
  • Educate our staff and students
  • Dispose of your information
  • Seek your permission (or permission of a substitute decision maker) where appropriate
  • Respond to or initiate proceedings
  • Conduct research (subject to certain rules)
  • Compile statistics
  • Allow for the analysis, administration and management of the health system
  • Comply with legal and regulatory requirements
  • Fulfill other purposes permitted or required by law

Our collection, use and disclosure (sharing) of your personal health information is done in accordance with Ontario law.

YOUR CHOICES AND WHO DECIDES

You have a right to make choices and control how your health information is collected, used, and disclosed, subject to some limits.

You may make your own decisions if you are “capable”. Your physician, nurse practitioner, or other health care provider will decide if you are capable based on a test the law sets out. You may be capable of making some decisions and not others. If you are not capable – you will have a substitute decision-maker who will make your information decisions for you. Who can act as a substitute decision-maker and what they have to do is also set out in law.

For children, there is no magic age when you become able to make your own decisions about your health information. If you are under the age of 16, there are some additional rules to know. If you are capable to make your own information decisions, your parent(s) or guardian will also be allowed to make some decisions about your health record. But they won’t be able to make decisions about any records about treatment or counseling where we asked for your permission alone. We encourage you to share information with your family to have supports you need. And we also encourage you to ask your health care provider questions to find out more about privacy and your family.

We assume that when you come to have health care from us, or from your physician that you have given us your permission (your consent) to use your information, unless you tell us otherwise. We may also collect, use and share your health information in order to talk with other health care providers about your care unless you tell us you do not want us to do so.

You have the right to ask that we not share some or all of your health record with one or more of our team members or ask us not to share your health record with one or more of your external health care providers (such as a specialist). This is known as asking for a “lockbox”. If you would like to know more, please click here or ask us for a copy of our “Client Lockbox Information Brochure: How to Restrict Access to your Health Record”. If you request restrictions on the use of and disclosure of your health record, a member of our team will explain your choices and potential repercussions for those options.

There are other cases where we are not allowed to assume we have your permission to share information. We may need permission to communicate with any family members or friends with whom you would like us to share information about your health (unless someone is your substitute decision-maker). For example, we will also need your permission to give your health information to your school or your boss or to an insurance company. If you have questions, we can explain this to you.

When we require and ask for your permission, you may choose to say no. If you say yes, you may change your mind at any time. Once you say no, we will no longer share your information unless you say so. Your choice to say no may be subject to some limits.

BUT there are cases where we may collect, use or share your health information without your permission, as permitted or required by law. For example, we do not require your permission to use your information for billing, risk management or error management, quality improvement purposes. We also do not need your permission to share your health information to keep you or someone else safe (it’s called to eliminate or reduce a significant risk of serious bodily harm); or to meet reporting obligations under other laws such as for health protection of communicable diseases, child safety, or safe driving.

FOR MORE INFORMATION OR COMPLAINTS

If you would like a copy of our Privacy Policy, please click here or ask us for a copy.

We encourage you to contact us with any questions or concerns you might have about our privacy practices. You can reach our Privacy Officer, Mr. Keith Menezes at: 2901 Lawrence Avenue East, Suite 101, Scarborough, Ontario M1P 2T3.

If, after contacting us, you feel that your concerns have not been addressed to your satisfaction, you have the right to complain to the Information and Privacy Commissioner of Ontario. The Commissioner can be reached at:

Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, Ontario M4W 1A8
1-800-387-0073
1-416-325-9195 (fax)
or visit the IPC website via www.ipc.on.ca

Resources:
Personal Health Information Protection Act, 2004 (PHIPA):
https://www.ontario.ca/laws/statute/04p03
Office of the Information and Privacy Commissioner of Ontario:
https://www.ipc.on.ca/?redirect=https://www.ipc.on.ca/

Telephone: 416-690-5180 | Fax: 416-690-5182   |   E: info@safht.ca   |   Administrative Office: T:416.439.7473 | F: 416.439.7475
Home | Contact Us | Privacy Policy | Site Map | Careers | Staff Login
Who we are, Ontario Health Teams, SAFHT Administrative & Clinical Staff | I'm Looking for a Doctor, Clinic Locations, FHO After-Hours Clinic
SAFHT's Program and Services | Community Health & Wellness Resources | Web Design By Visionary Designs®